Corporate Information Onsite Service Pick-up Service Fast Repair Service Advanced Replacement Service Upgrade Service Technology Update Service Preventive Maintenance Service Health Checkup Service Extended Warranty Service Global Customer Support Services Our global presence provides localized reliable customer support services. We can create an optimized maintenance and support plan, leveraging the full power of our service portfolio to help reduce costs and proactively mitigate business risks to best meet your needs. In addition to our complete technical and repair support, we provide a variety of customizable after-sales services, including extended warranty, advance replacement, upgrade, fast repair, etc. With our knowledgeable local support groups, we enable a consistent support experience around the world and help keep your investment at peak performance and within your budget. • 24/7 technical support: hotline AE & online chat support • Global deployment with local full-line repair capability • Easy-to-use web-based repair and tracking system (eRMA) • Various value-added, after-sales service packages Advantech iPlanet Care combines exceptional business expertise, powerful design capacities, and a thorough global service network to provide one-stop global services and total solutions. Our broad range of global support packages adds maximum flexibility and efficiency to your projects. One-Stop Global Services Global Logistics Services With strong integrated ERP and SAP supply chain solutions, our worldwide logistics network offers a wide range of options for different delivery models including local and global solutions that meet your unique needs and budget requirements. Advantech’s Logistics Service gives you the flexibility to simplify your logistical networks, bring your products to market on time, and enjoy a timely return on your investment. • Optimized and flexible shipping solutions • Integrated ERP and SAP supply chain solution with global distribution network • Centralized plants with local delivery Global Peripheral Procurement Services Advantech global peripheral procurement network consists of local teams that leverage strong, worldwide supplier relationships and strict vendor and product management to offer quality-guaranteed, compatible peripherals with short lead times and competitive prices. • Localized procurement with worldwide network support • Global standardization management; 100% compatible peripherals • Trusted quality with revision control • Short lead time and competitive price Table of Contents