Corporate Information Website Through, we not only offer comprehensive products, but also real-time updated information to our customers. In addition to product information, you also can find case studies of proven applications from diverse sectors. Furthermore, registered MyAdvantech members, can access the RMA service center, updated price lists, and various promotion programs. Online Store To extend Advantech’s services, we launched the Buy.Advantech online store which offers one-stop shopping for Human Machine Interfaces, Industrial Ethernet networking, Controller & I/O products, plus computing platforms. This eStore offers comprehensive product information to build systems easily, with live expert support to solve problems, online configuration providing easy system customization options, instant quotations, an extensive library of FAQs and all the latest up-to-date downloads and firmware. Online Support Providing superior self-support mechanisms is one of the most essential parts of being a top-tier automation company, and we take pride in the outstanding level of service that we offer. To best support our customers, we’ve created a suite of useful interactive online tools, including: 24/7 Online Service To effectively respond to customers’ questions, our regional call centers support inquiries about: purchasing, shipping, technical, RMA issues and more. Contact your regional call center to get the support you need today. Global Hotlines US / Canada 1-888-576-9668 China 800-810-0345/8389 Russia 8-800-555-01-50 (Moscow) 8-800-555-81-20 (St. Petersburg) Mexico 52-01-800-467-2415 Taiwan 0800-777-111 India 1-800-425-5070/71 Colombia 57-1381-2858 Japan 0800-500-1055 Thailand 66-2-248-3140 Brazil 0800-770-5355 Korea 080-363-9494/9495 Indonesia 62-21-7511939 Europe 00800-2426- 8080/8081 Singapore 65-6442-1000 Malaysia (KL) 60-3-7725-4188 Australia/ New Zealand 1300-308-531 Malaysia (Penang) 60-4-537-9188 • Technical Documents: Manuals, datasheets, updated drivers and utilities-all available for download through the support portal. • 3D Product Models: Simulated products in 3D format to provide detailed visualizations for evaluation. • Online Training: Self-training documents and videos to provide trainees with integrated information. • Online Catalog: A comprehensive online catalog with extensive product information. Table of Contents